EPIC Interconnect API degraded

Incident Report for Houston Methodist

Resolved

This incident has been resolved.
Posted Feb 07, 2023 - 13:18 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 07, 2023 - 13:00 CST

Update

Note from HM (Mallory) - We believe we found what was maxing out CPU capacity on interconnect for Web services. Continuing to make updates and will alert the group when all clear.
Posted Feb 07, 2023 - 12:36 CST

Identified

HM Epic Interconnect server CPU utilization was too high. Steps are currently being taken by HM support team to alleviate the issue
Posted Feb 07, 2023 - 12:36 CST

Update

We are continuing to investigate this issue.
Posted Feb 07, 2023 - 12:19 CST

Investigating

We are currently investigating this issue.
Posted Feb 07, 2023 - 12:11 CST
This incident affected: Houston Methodist Care (Epic and Interconnect, Virtual Visits).
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